A company's success is highly dependent on the clarity of its strategy and the degree to which the organisation is aligned with need to achieve its strategic objectives.
Waterstons have developed a process for clarifying a strategy, distilling from that strategy the critical strategic objectives and then defining Key Performance Indicators (KPIs) against which progress can be monitored.
This process uses well established industry models such as the Hedgehog principle developed by Collins and the Discipline Driver model of Treacey and Wiersema to help clarify strategy.
The process of aligning the organisation is accomplished using a streamlined version of the Strategy Map and Balanced Score Card as developed and used successfully by Kaplan and Norton. This helps a business define accurately:
Financial goals and KPIs
- Its customer proposition
- Essential business processes
- Organisational, learning and information requirements.
Waterstons can take this work further by identifying those processes that can be effectively automated with accelerated improvements in customer service, productivity and quality, management information and teamwork.
Waterstons' experience of using these models is available to help a company align its resources after establishing and communicating its strategy throughout the workforce.
Mike Waterston PhD, MSc, BSc(Eng)
Managing Director of Waterstons and Business and IT Strategy Specialist.