Knowledge Bank

Welcome to Waterstons’ Knowledge Bank, where you can easily download white papers and case studies; read articles on the latest business thinking and access our recent press releases. Please use the links on the left to navigate through the service or industry you’re interested in.   

WHERE TO FROM HERE? HOW TO IMPROVE SERVICE DELIVERY WITH A STRATEGIC APPROACH TO INTEGRATION
Alistair McLeod discusses the key principles to achieving customer service in Social Housing; taking an operational centric view, treating information as a strategic asset and tightly integrating processes and systems.

 
INSIDE EVERY OLYMPIC CROWD: A SILVER (OR EVEN GOLD!) LINING
For most Londoners it's highly likely that the games are going to have an effect on the operation of your business. Infrastructure Technology Specialist Ben Lee looks at some of the smaller things businesses can do, such as remote working, to mitigate the inevitable issues!

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Waterstons has a regular seminar programme in our Durham office for the purpose of knowledge sharing between employees, clients and interested parties, discussing advances in business consultancy, new technologies and outsourcing.  For details of upcoming seminars, visit our events page.