Support Services

A support contract with Waterstons includes a proactive and cost effective solution to minimising the risks a systems failure will present your business operations.

The level and extent of the service is closely tailored to the needs of your organisation, underpinning Waterstons’ own customer intimate strategy.

The key elements of this support service that can be incorporated into any contract include:

• A trained and qualified full time or part time onsite resource
• A fully manned service desk
• Remote monitoring of all computers and servers to ensure maximum health and uptime using the latest monitoring technology
• Regular security checks
• Full site documentation
• Conformance to ITIL standards

Waterstons IT Support staff are appraised on their creativity, technical skills and customer relationship management abilities. Our sites and support services are all managed in accordance with ITIL.