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Backup Infrastructure Engineer


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Location: Durham (Remote, UK)

Contract Type: Permanent / Full Time

Shift Pattern: Monday - Friday 0900-1700 exc. public holidays

Salary: Up to £28k pa + Benefits

About Waterstons

We’re on a mission to help our customers build a better business. We have offices in the UK and Australia as well as a team of people who work across the globe to provide unique business solutions, service and support that directly adds value to our client’s business.

About the Backup Infrastructure Engineer role

We’re on the lookout for a Backup Infrastructure Engineer to join our expanding global Remote Services team, supporting our clients and their backup infrastructure on a day-to-day basis. The role mainly resolves around monitoring and maintaining our client’s backup infrastructure, responding to alerts from various backup environments with differing backup technology implementations.

We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You’ll be our clients’ first point of contact and will own, manage, and solve their backup problems.

We’re looking for someone with brilliant communication, listening and troubleshooting skills and you’ll thoroughly enjoy solving technical problems. You’ll have great organisation, timekeeping, and prioritisation skills.

Required Skills and Experience for the Backup Infrastructure Engineer

Successful candidates will have experience in a broad range of technologies that we use every day in a support capacity – preferably with some industry standard accreditations or demonstratable experience to back this up. You will have ideally worked within an MSP or NOC/backup monitoring environment previously.

Some of the areas that we look for are:

  • Backup/replication technologies such as Veeam and Backup Exec
  • Backup monitoring solutions
  • Virtualisation technologies such as VMware and Microsoft Hyper-V
  • SAN and Storage technologies including underlying fabric
  • Networking, LAN and WAN
  • Cloud Infrastructure/Platforms such as Azure and AWS
  • ITIL for service management

Responsibilities for the Backup Infrastructure Engineer

  • You’ll need to triage any tickets that come in to Waterstons backup monitoring that have not already been auto triaged, appropriately prioritising these so that they can be actioned according to need.
  • You’ll be responsible for troubleshooting issues that come in and liaising with colleagues and customers as required to resolve these in a timely fashion.
  • Resolve backup related incidents to ensure the RPO and RTO of clients’ backup are met.
  • Managing your own queue of tickets, you’ll take ownership of new tickets as and when you are able, ensuring the customer is communicated with and that issues are dealt with in a timely fashion.
  • You’ll be responsible for recording your time when working on issues to enable accurate billing to clients.
  • You’ll continually look for opportunities to improve our customers businesses and add value through the use of technology.
  • Working within a larger team you’ll provide a range of support from 1st to 3rd line, working remotely from the office, with potential to spend time on site with our clients nationwide.
  • Liaising with third parties to resolve issues.
  • Ensuring the appropriate stakeholders are informed and kept updated.

Waterstons are proud to be an Equal Opportunities Employer, committed to drive forward diversity and inclusion & determined to speak up against discrimination.Waterstons will make any reason adjustments if you have a disability or special needs.

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