We're hiring

IT Service Manager

£45K (DOE) + Benefits

About the role

We’re looking for a IT Service Manager passionate about solving business problems to join our ever-growing managed services team. The role will involve service management, managing risks and technical delivery/support for our clients and involved with business development for the Scottish region.

It is far from your average support role and you will be working (often on-site) with a variety of our clients in Scotland. They range from smaller single-site organisations to large multi-nationals. The working hours are flexible to fit the client’s needs and priorities, managed by you. The operating environments of our clients are often complex, geographically dispersed and business critical. If you enjoy a varied environment, working closely with customers to solve their problems and sharing your knowledge and experience to support, coach and mentor junior members of the team then we want to hear from you.

We are looking for a unique individual with around 5 to 7 years of industry experience who can build trusted relationships at all levels of an organisation and has a good blend of in-depth technical, IT operations and support expertise.

A successful candidate should have:

  • Knowledge and expertise in implementing service management frameworks such as ITIL, and a good understanding of where and how to apply these
  • Experience of working in an IT operations or similar role
  • Excellent interpersonal skills
  • An ability to communicate effectively at all levels within an organisation
  • Excellent time management skills with the ability to manage competing demands on their time
  • The ability to influence others, set expectations and plan and co-ordinate programmes of work
  • A good and demonstrable understanding of the full stack of Microsoft Technologies (Active Directory, Exchange, Skype for Business / Teams, System Center, and general Windows Server technologies is required.

An exceptional candidate should also demonstrate experience of aspects such as:

  • Delivering service improvements utilising frameworks such as ITIL
  • A track record of project management
  • Specialist technologies such as virtualisation and storage, networking technologies & protocols, and security technologies.

You will ideally be educated to degree level and have experience in a broad range of technologies – preferably with industry standard accreditations to back this up.

About you

We’re looking for someone with experience in Service Management. You’ll have good interpersonal, listening and troubleshooting skills and you will enjoy solving client’s technical problems.

Your career path is up to you. Your progression is important to us and your career path could follow a service management, technology specialist or even business consulting direction. We quickly reward those who perform well.

Continuous personal and professional development are also important to us, so you will be supported, guided and mentored every step of the way. You’ll not only continually develop and learn new skills but will guide and mentor others too. The direction you decide to take you career with Waterstons is down to you. Supporting you to get there is down to us!

We’re different

We’re a business and IT consultancy, on a mission to help our customers build a better business. Headquartered in Durham, with offices in London and Glasgow we’re passionate about working in partnership with our customers to provide them with unique business solutions, service and support that directly adds value to their business.

Our culture and values are super important to us and they inform and influence everything we do. Our ‘people first’ ethos means that we look after both our customers and our own people – who are empowered to make their own decisions but are always supported. We don’t measure time, we measure achievements; that’s why we’ve been awarded Gold Investors in People for a fourth consecutive time.

The Perks

As well as offering a competitive salary, we also have an attractive benefits package allowing you a great work-life balance and the opportunity to really develop your knowledge and skills, which includes:

  • Competitive salary
  • Flexible working hours
  • Unlimited holiday allowance
  • Company profit share scheme
  • Private medical insurance
  • Opportunity to develop professional skills
  • Support to gain industry standard qualifications
  • Free parking at our Glasgow and Durham offices
  • Season ticket travel loan
  • And more…

This is an exciting opportunity to join a leading IT and business consultancy firm, with an amazing people-focused culture and ambitious growth plans.

Our recruitment process

Once you’ve applied, we will be in touch to let you know whether we would like to progress your application. Initially we may arrange a telephone conversation after which we may ask you in for a face to face discussion with our hiring team. Further success at this stage may see you being asked to attend a further final stage interview.

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