We're hiring

Technical Support Engineer

Circa £35k per annum (DOE & Location) + Benefits

This is a fantastic time to join us as we’re growing internationally and on the lookout for amazing individuals who are committed to our values-based approach and want to develop and prosper in a people first organisation.

We're an equal opportunities employer and we’re committed to ensuring diversity and inclusivity.

About you

We’re looking for the right person, not just specific backgrounds. You will have a passion for technology, a creative problem-solving skill set and a desire to grow with us.

We recruit people who are committed to our values- based approach and want to develop and prosper in a people first organisation.

Some of the skills we’re interested in include:

  • Good interpersonal, listening and troubleshooting skills
  • An ability to think analytically and enjoy solving client’s technical problems
  • An ability to communicate effectively and build relationships with clients and colleagues
  • Experience in a 2nd/3rd line role with a keen interest in infrastructure
  • Experience within an MSP environment is preferred but not essential
  • A successful candidate may also have industry standard accreditations in some of the key areas in the below section.

As a Technical Support Engineer, you will build relationships with prospective and active clients across the business and act as their trusted advisor; helping them to improve their business through the pragmatic use of technology.

If you enjoy a varied environment, sharing your knowledge and experience to support, coach and mentor your colleagues, then we want to hear from you.

We offer careers, not jobs and it’s up to you where your career with Waterstons might take you.

About the role

We’re on a mission to help our customers build a better business. We have offices in the UK and Australia as well as a team of people who work across the globe to provide unique business solutions, service and support that directly adds value to our client’s business.

You’ll be passionate, pragmatic and ready for a new challenge. It is far from your average job and you will be working with a variety of our clients across the UK and beyond.

The role will involve working with a wide variety of customers, providing bespoke support services, technical escalation routes and IT Service Management. You’ll be involved supporting client’s infrastructure on a day to day basis and looking at how technology can improve their business performance.

Some of the key areas that we look for include:

  • Key Microsoft server roles: Active Directory, Exchange, Skype for Business, Windows Server, SQL, SharePoint, SCCM
  • Networking (CCNA or an equivalent would be an advantage)
  • Unified Communication solutions such as Skype for Business, Microsoft Teams and Mitel
  • Cloud Infrastructure/Platforms such as Azure, AWS and Google Cloud
  • Virtualisation technologies such as VMware or Microsoft Hyper-V
  • SAN and Storage technologies including underlying fabric
  • Backup/Replication Technologies such as Veeam
  • ITIL for service management

We are ISO accredited and are committed to ensuring and developing our quality standards and measures. This is an important part of what we do to ensure we are continually raising standards.

We're Different

We’re on a mission to help our customers build a better business. We have offices in the UK and Australia as well as a team of people who work across the globe to provide unique business solutions, service and support that directly adds value to our client’s business.

Speak to our people anywhere in the world and you will get a feel for our culture; the buzz of people who are doing work they’re passionate about and choosing their path. There’s no corporate mould to fit and hierarchy doesn’t get in the way. Everybody contributes and has the chance to get involved. We’re always looking for people to join us who are excited by unfamiliar challenges and enjoy collaborating with others. Our culture and values are fundamental to us and they inform and influence everything we do. Our people are empowered to make their own decisions and we’ll support where you need it.

We’re growing and you’ll find interesting people who measure success by what gets accomplished, not how many hours are worked. Your wellbeing is important to us and we believe family comes first. At Waterstons, we're committed to diversity and inclusion. We have a working group who are helping to raise the profile of equality, diversity and inclusion both internally and externally and we encourage applications from everyone. We’re community minded and work with local and national charities and initiatives to support and give back. We’re not perfect though and are always looking to see how we can develop our approach.

That’s why we’ve been awarded Gold Investors in People for a fourth consecutive time.

The Perks

As well as offering a competitive salary, we also have an attractive benefits package including:

  • A healthy work life balance with flexible and agile working being the norm
  • Unlimited holiday allowance
  • Room to grow with supported development opportunities and sponsored training
  • Enhanced family policies
  • If you ever need it; company sick pay and life assurance
  • Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
  • Company profit share scheme and purchase of shares available
  • Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

Our Recruitment Process

We want to support all candidates to shine. Please tell us what you need to make this possible. We'll do all we can to make any adjustments that work for you.

Once you’ve applied, we'll be in touch to let you know whether we'd like to progress your application. Initially, we'll usually arrange a telephone conversation which will help us both assess if we’re a good fit for each other.

From there we'll arrange an interview which will cover both personal skills and professional abilities. We want to make sure you have a great experience with us, no matter the outcome, so are keen to hear what you think of us too.

Reference number: (16/2020)

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