We're hiring

Technical Support Engineer

£30-35k per annum (DOE) + Benefits

We’re looking for a passionate and technically savvy person for a role that will combine some technical delivery and support, with elements of IT service management, driving the continual service improvement for our clients. If you enjoy a varied environment, working closely with customers and have experience in IT support, good interpersonal, listening and troubleshooting skills then this could be the role for you.

We work with a wide variety of customers, providing bespoke support services, technical escalation routes and IT service management. You’ll be involved in supporting our clients’ IT infrastructure on a day-to-day basis, to ensure the successful operation of their IT infrastructure, and looking at how technology can improve their business performance. You could be working alongside colleagues at our Waterstons Office or directly with the clients, alongside their onsite IT team. It does vary which is one of the reasons why it’s an exciting and challenging role.

As our clients are not all in one place, you may be required at times to work across the UK to support colleagues and clients, but we will always try to work with you to make sure this is mutually beneficial.

Successful candidates will have experience in a broad range of technologies that we use every day in a support capacity – preferably with some industry standard accreditations to back this up.

Skills & Experience

  • Experience in a 1st/2rd line role support role
  • We’re looking for someone with acute attention to detail, who’s resilient and results oriented
  • You’ll be personable, customer focused and can build relationships with customers and colleagues
  • Experience within an MSP environment is preferred but not essential

The kind of things we're looking for include:

  • Key Microsoft server roles (Active Directory, Exchange, Skype for Business, Windows Server, SQL, SharePoint, SCCM)
  • Experience of service desk and monitoring systems
  • ITIL for service management
  • Networking
  • Virtualisation technologies such as VMware or Microsoft Hyper-V
  • SAN and Storage technologies including underlying fabric
  • Backup/Replication Technologies

About you

We’re looking for someone with relevant experience in IT support. You’ll have good interpersonal, listening and troubleshooting skills and you will enjoy solving client’s technical problems.

Your career path is up to you and we’ll provide the support to get you there. Future opportunities could include a Service Management, Technology Specialist or even Business Consulting direction.

After a period of getting to know us and our clients, you may want to join our 24 hour team on a rotation providing support to our clients in London and the surrounding area, this brings additional top-ups on top of your salary.

We’re quick to reward those who perform and we’re passionate about providing the conditions to enable you to thrive. Continuous personal and professional development are also important to us, so you will be supported, guided and mentored every step of the way. You’ll not only continually develop and learn new skills but will guide and mentor others too. The direction you decide to take you career with Waterstons is down to you. Supporting you to get there is down to us!

About us; we’re different

We’re a business and IT consultancy, on a mission to help our customers build a better business. Headquartered in Durham, with offices in London and Glasgow we’re passionate about working in partnership with our customers to provide them with unique business solutions, service and support that directly adds value to their business. We have recently invested in new premises for all three of our UK based offices which is testament to our continued growth. We also have people working internationally and will soon have our own office in Australia in early 2020.

Our culture and values are super important to us and they inform and influence everything we do. Our people first ethos means that we look after both our customers and our own people – who are empowered to make their own decisions but are always supported. We don’t measure time, we measure achievements; that’s why we’ve been awarded Gold Investors in People for a fourth consecutive time.

The perks

As well as offering a competitive salary, we also have an attractive benefits package allowing you a great work-life balance and the opportunity to really develop your knowledge and skills, which includes:

  • Flexible working hours
  • Unlimited holiday allowance
  • Company profit share scheme
  • Private medical insurance
  • Opportunity to develop professional skills
  • Support to gain industry standard qualifications
  • Free parking at our Glasgow and Durham offices
  • And more…

This is an exciting opportunity to join a leading IT and business consultancy firm, with an amazing people-focused culture and ambitious growth plans.

Our recruitment process

Once you’ve applied, we will review your application and let you know what happens next. Initially we may arrange a telephone conversation and then a face to face discussion with our hiring team. Further success at this stage may see you being asked to attend a further final stage interview.

Job reference: 22/2019

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