We're hiring

Technical Support Engineer

£35k per annum (DOE) + Benefits

About the role

We’re looking for a passionate and technically savvy person to work with us in solving our key client’s technical puzzles. If you have experience in IT support, good interpersonal, listening and troubleshooting skills then this could be the role for you!

We work with a wide variety of customers, providing bespoke support services and technical escalation routes. You’ll be involved in supporting our clients’ IT infrastructure on a day-to-day basis; primarily working onsite with one or more clients, to ensure the successful operation of their IT infrastructure, and look at how technology can improve their business performance. You could be working alongside colleagues at our Waterstons Office or directly with the client’s in their onsite IT team. It does vary which is one of the reasons why it’s an exciting and challenging role. As our clients are not all in one place, you may be required at times to work across the UK to support colleagues and clients, but we will always try to work with you to make sure this is mutually beneficial.

Successful candidates will have experience in a broad range of technologies that we use every day in a support capacity – preferably with some industry standard accreditations to back this up. Some of the areas that we look for are:

  • Key Microsoft server roles (Active Directory, Exchange, Skype for Business, Windows Server, SQL, SharePoint, System Center)
  • Experience of service desk and monitoring systems
  • ITIL for service management
  • Office365
  • Networking
  • Virtualisation technologies such as VMware or Microsoft Hyper-V
  • SAN and Storage technologies including underlying fabric
  • Backup/Replication Technologies such as Veeam

About you

We’re looking for someone with relevant experience in IT support. You’ll have good interpersonal, listening and troubleshooting skills and you will enjoy solving client’s technical problems.

Your career path is up to you. Your progression is important to us and your career path could follow a service management, technology specialist or even business consulting direction. We quickly reward those who perform well. After a period of getting to know us and our clients, you may want to join our 24-hour team on a rotation providing support to our clients in London and the surrounding area - this brings additional top-ups on top of your salary!

Continuous personal and professional development are also important to us, so you will be supported, guided and mentored every step of the way. You’ll not only continually develop and learn new skills, but will guide and mentor others too. The direction you decide to take you career with Waterstons is down to you; supporting you to get there is down to us!

About us; we’re different

We’re a business and IT consultancy, on a mission to help our customers build a better business. Headquartered in Durham, with offices in London and Glasgow we’re passionate about working in partnership with our customers to provide them with unique business solutions, service and support that directly adds value to their business.

Our culture and values are super important to us and they inform and influence everything we do. Our ‘people first’ ethos means that we look after both our customers and our own people – who are empowered to make their own decisions, but are always supported. We don’t measure time, we measure achievements; that’s why we’ve been awarded Gold Investors in People for a fourth consecutive time.

The perks

As well as offering a competitive salary, we also have an attractive benefits package allowing you a great work-life balance and the opportunity to really develop your knowledge and skills, which includes:

  • Competitive salary
  • Flexible working hours
  • Unlimited holiday allowance
  • Company profit share scheme
  • Private medical insurance
  • Opportunity to develop professional skills
  • Support to gain industry standard qualifications
  • Free parking at our Durham office
  • Season ticket travel loan
  • And more…

This is an exciting opportunity to join a leading IT and business consultancy firm, with an amazing people-focused culture and ambitious growth plans.

Our recruitment process

Once you’ve applied we will be in touch to let you know whether we would like to progress your application. Initially we may arrange a telephone conversation after which we may ask you in for a face to face discussion with our hiring team. Further success at this stage may see you being asked to attend a further final stage interview.

Job reference: 22/2019

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