My role at Waterstons is...
Varied on a day-to-day basis. As a team leader on the service desk I spend most of my time supporting the remote services team and ensuring that we are continuously providing a quality 24/7 service for our clients.
My proudest Waterstons moment is...
Successfully onboarding one of our largest remote services clients; working with them during the requirements gathering right through to implementation and post-go-live support. The client is still happy with our ongoing support!
My life away from work is...
All about family and friends. I have a loving family, one child and two rescue cats. We spend a lot of time together and keep ourselves busy. We love the outdoors and try to keep fit and healthy. We also love a board game!
I’ll be with you when...
You need support for your remote services contract or you would just like to talk to someone about what services we offer and how we work on the service desk.
My sector strengths are...
- Education