Joe Reid

Technology Solutions Engineer

I joined Waterstons as a Technology Solutions Engineer after 8 years with my previous company in roles ranging all the way from 1st Line Support to IT Asset Management Solutions Specialist. A lot of my professional expertise has been obtained over this time and having worked in a customer-facing environment, I've become much more aware of the challenges customers face in their IT environment.

My main area of focus is around End User Computing, which can also be seen as the Modern Workplace. I am proficient in System Center Configuration Manager (SCCM), in particular, Application Management, OS Provisioning and Software Update Deployment. In the past, I have led and carried out Windows 7 to 10 Migrations and Feature Update rollouts using SCCM.

My biggest personal trait is my attention to detail and my diligence when carrying out any task and I always ensure that any work I complete is carried out to the very best of my ability, with the customer's requirements in mind to ensure that both myself and the customer are satisfied with the service they have received.

In my spare time, I am an avid football fan having used to coach this at youth level, as well as currently playing at Amateur level (Regardless of injury proneness!) and I try and watch or attend as much as I can. As well as football, I practice meditation and mindfulness which helps me to maintain focus, productivity and presence in both a personal and professional capacity

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