John Airey

Regional Service Delivery Manager

Unlike many of my colleagues I do not have a lifelong passion for IT. I have a degree in Geography from Lancaster University and have not been tinkering with technology since I was five years old. I stumbled into a career in IT rather than always knowing it was my destiny.

I started my IT career working for a large managed services company in Essex. Getting the job on the basis that I was good at talking, something I’m sure anyone who’s worked with me for any length of time would be happy to corroborate.

Starting out on a first line service desk answering the phone and resetting passwords I quickly decided that I wanted to do a bit more than just pass tickets to other people. I'd found that my knowledge of Ox Bow Lakes wasn’t really transferable so I asked a lot of questions and learnt all that I could in a short time. When I decided it was time to move to London I got a job working for a large events company as their internal IT Support Analyst. I was able to quickly build up a good level of technical knowledge supporting users, as well as looking after the infrastructure, often largely on my own. I'd occasionally help out onsite at events under real pressure and for long days, it was a part of the job I really loved.

I moved to Waterstons for a greater challenge, bringing with me a real passion for building relationships with the people I support and work with. I love a challenge and I’m always willing to go the extra mile to help someone out. The culture at Waterstons of trust and empowerment really resonated with me too.

I’ve worked across most of our Southern clients in a wide variety of roles, loving the challenge that brought. Since 2017 I’ve been the full time IT Operations Manager at one of our largest clients, Cundall. A role that I really think has brought out the best in me. I've loved getting to know Cundall, the business and the people, and bringing in a wide variety of Waterstons people to improve their infrastructure, business processes and security.

Outside of work I love the outdoors and all things green. I’m very into sport especially cricket and rugby, which is usually where you will find me at the weekend.


Back to staff overview

My accreditations

Clients I've worked with

View all clients

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies. However, you can change your cookie settings at any time. For further information about how we use cookies and how to change your settings, please read our Cookie Notice

I'm fine with this