My role at Waterstons is...
A Technical Consultant. I am part of the remote services team within managed services. I am the first point of call for clients calling the service desk. This means that I engage, and problem solve to find solutions for clients.
My proudest Waterstons moment is...
Solving my first ticket as it gave me the confidence to tackle more complex problems.
My life away from work is...
Enjoying the great outdoors. Specifically camping and long walks. I’m hoping to explore the Lake District more. Other than that, I enjoy gaming, mainly strategy games such as the Total War series.
I’ll be with you when...
You have any queries or problems with IT systems. This ranges from password resets and account unlocks to embedded systems and networking problems.