

Sector Principal - Education
It’s not just the diverse and interesting work that makes our partnerships in education so rewarding. It’s knowing we can play our own small part in supporting some of the world’s most influential organisations. Places that pioneer world-leading research, whilst helping generations of students to fulfil their potential.
We have ‘real life’ experience
With a specialist focus on universities, we’ve been supporting clients across the education sector for decades. And although no-one knows your organisation quite like you do, our working knowledge of the HE sector means we benefit from a real insight into the challenges you face… not to mention the technology solutions that can help you to overcome them.
But our understanding extends beyond the typical challenges, operating models and critical processes in the sector. We can appreciate the many competing priorities in universities too; and have a proven record of delivering successful projects, whilst working carefully and considerately with an array of different stakeholders and differing motivations.
Our skills and solutions are as broad and diverse as the challenges facing your institution. How else could we provide the holistic, fully integrated and accountable solution you need? Data strategists, engineers, cyber consultants, network specialists and software consultants all pool their collective expertise to deliver the best possible service and solutions.

What our clients say
And with the unique support of our business consultants, change managers, trainers and project managers, we can ensure even the most large and fragmented organisations embrace lasting behavioural and cultural change at every level of the organisation, ensuring the long-term impact of your technology investment.
We know you like to share challenges and pool knowledge amongst your peers. We do too. That’s why we host a range of seminars, webinars and coffee clubs – keeping in touch and keeping you informed of the latest trends and opportunities.

Leon
Leeds Beckett University
“Whenever we are most worried, wherever it's so complex we can't get to the bottom of it, wherever we need a partner we can trust, we use Waterstons”
Partners and accreditations

G-Cloud 13

Digital Outcomes and Specialists 6 - Lot 1

Cyber Security Services 3

London Universities Purchasing Consortium (LUPC)

Scottish Digital Technology and Cyber Services Dynamic Purchasing System
Case studies
Integrating Teams and Timetables to Drive Engagement
We wanted to make it as simple as possible for students to access their lectures, lab sessions and meetings so we brought the University’s timetabling system and Microsoft Teams together. Clever integration using the Microsoft Graph API means that students only need to look in their calendars for an up-to-date meeting link which takes them exactly where they need to go.
Manchester Metropolitan University
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Partnering Pragmatically
“We were not looking for an outsource partner in the usual sense, rather someone who could work closely with our in-house team and provide knowledge sharing and support. When we embarked on the partner selection exercise; we were unsure whether we would find an organisation that not only shared our values but also would be willing to proactively share their knowledge and expertise with our internal team of developers. However, Waterstons came through strong on all these points.”
Simon Holroyd Head of Project Management NatCen Social Research
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Project management: reducing risk and delivering on time
"Waterstons' input into the project was critical to achieving the network resilience, consistent desktop environment and flexible AV provision, which enables innovation in the Business School’s future teaching and research."
Kathryn Armstrong Financial Controller Durham University Business School
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Cutting Costs Not Trees
"Waterstons’ flexible approach has empowered the MMU team to continue building upon the delivery and give them a greater insight into the capabilities of the technology. This will assist the whole organisation in the development of future projects using this platform."
John Mullis Business Improvement Team Programme Manager Manchester Metropolitan University
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Student experience at the heart of Abertay’s digital transformation journey
"This digital transformation forms a key part of the University’s new Digital Strategy, which we will be working to implement over the next five years. By aligning this strategy with our business goals and the use of new technology, Abertay will embrace a digital culture that will empower staff and students, providing a seamless user experience which is accurate, fast, efficient, consistent, responsive, agile and accessible."
Professor Liz Bacon Vice-Principal and Deputy Vice-Chancellor Abertay University
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Frequently asked questions
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How can college and university digital transformation programmes actually improve research and teaching?
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A successful digital transformation project aligns initiatives with institutional leadership and strategic priorities, building clear priorities and a roadmap for digital learning, investing in robust infrastructure while simplifying IT estates, and focusing on the student experience. Empowering staff with the right digital skills ensures they can confidently adopt and maximise the benefits of new technologies.
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How do we keep students and staff safe from AI threats and risks?
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To keep students and staff safe from AI-related risks, institutions need to establish strong foundations of data governance, ensuring their data is well-prepared for AI use while also maintaining compliance with regulatory requirements and ethical standards. Alongside this, it’s vital to educate and empower both staff and students so they understand how to use AI responsibly and can recognise potential risks, helping to create a culture of awareness and resilience.
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What practical steps can colleges and universities take to protect themselves from cyber risks?
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Practical protection from growing cyber threats to the education sector requires a mix of strong technical controls and human awareness. Institutions should invest in educating staff and students to become part of the 'human firewall', while also implementing robust monitoring and 24/7 SOC support to detect and respond to incidents. Achieving recognised accreditations such as ISO and Cyber Essentials further strengthens security, providing assurance that best practices are in place.
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How can colleges and universities use technology to save costs?
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By rationalising applications and carefully selecting the right systems, institutions can eliminate redundancies and ensure their IT environment supports value for learners. Automation can reduce wasted time by streamlining or removing repetitive tasks. Co-delivering IT support with trusted partners allows internal teams to concentrate on high-value activities that directly impact the student experience.
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How do we identify the right AI use cases and automations to deliver value?
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Identifying the right AI use cases means moving beyond hype to focus on real-world applications that deliver measurable value. Institutions can achieve this by developing AI strategies that tie directly to their core goals, piloting initiatives that are high-impact but low-risk, and running workshops to build confidence and capability across all levels of maturity. This ensures AI adoption remains purposeful, practical, and aligned with long-term institutional priorities.

Our services
Ready to reimagine your business?
We’re with you.

Sector Principal - Education