IT Service Management might not get your pulse rate up, but it can make the difference between a reactive chaotic IT service and a truly empowering and value adding one. Our service management consultants are focused on improving and maturing your IT so that the heart of your business can really race.
How mature is your IT service?
We’ll work with you to understand what’s holding you back and agree improvement plans to work on. We’ll also be honest about your risks and help you do something about them before they become issues.
We’ll use our enterprise ITSM toolset, Freshservice, to help you keep track of your assets, make sure changes are carried out safely and understand how well the support is doing each month.
Most importantly though, we’ll get to know you and what you want to do so that we can make sure our advice helps you get there. When you work with us we’ll make the whole of Waterstons available to help with whatever you might need.
Tip Top Managed Services
Having Waterstons onboard means that we know we have experts looking after the day-to-day support for our team and infrastructure, while the in-house team focus on 2nd line support and streamlining.
Darrin Shaw Head of Global IT MaybornRead case study