Kieran Hicks

My role at Waterstons is...

My role at Waterstons is leading the Service Desk team to deliver exceptional client support. I focus on improving operations, empowering the team to provide effective solutions, and working with clients to enhance their experience. By combining technical expertise with a people-first approach, I make sure technology delivers real value.

My life away from work is...

My life away from work is focused on spending time with family and friends, staying active, and embracing new experiences. I particularly enjoy travelling to new places and exploring the world.

I’ll be with you when...

I’ll be with you when our Service Desk is supporting your business, ensuring the team delivers consistently high standards while helping shape long-term improvements in service delivery and making sure our support is fully aligned with your business goals.