I have always enjoyed solving problems and understanding how things work. For a long time most of said problems were self-inflicted, such as tearing open a VCR, or breaking Windows 3.1 in a variety of ways and then fixing it before anyone noticed.
Having grown up in the Deep South (Surrey), I moved to the North East to study Electronic Engineering, where I fell in love with both the region and my now-wife (not necessarily in that order). Although Electronics didn’t stick, I was happy to have the opportunity to stay in the North East and work at Waterstons.
I still enjoy solving problems, and my role means that I get to work with clients to come up with solutions – technical and otherwise – which help them to get the best out of the available technology. My strengths lie in breadth of knowledge and I have experience with most of the key technologies that we use day to day. I’m a details person and so work hard at understanding things in depth to be able to provide the best support and advice. It’s rewarding to work with teams across Waterstons to deliver on solutions that you can clearly see having a demonstrable impact to a business.
Working in Managed Services, I am often involved in designing bespoke support models and with the on-boarding of new customers. I’ve also project managed IT aspects of projects such as office moves and new builds. I’m also responsible for our Northern team of Site Managers – those who work directly with clients, often onsite, in varying capacities.
Outside of work I’m a member of Jesmond Parish Church in Newcastle, and pretend to be a live sound engineer. I also have a young son who currently enjoys laughing at trees, and chattering away at 3am (instead of sleeping).