Shannon Telfer

Senior Technology Consultant

Career History

My career started with an IT Apprenticeship straight after school, soon after I was let loose on the service desk as 1st line support then onto 2nd line. I really enjoyed working on the service desk and the dynamics of the team always meant that there was a really good team bond and morale which felt like a second family.

After I got a bit too comfortable on the service desk, I decided to do my Prince 2 course and train in Project Management which lead me to work on a 2-year digital transformation project. Once the project was completed, I went on to work as an Innovation Manager in the utility sector which included managing a portfolio of projects from IT across to Future energy conversion projects.

Life at Waterstons

I had my interview for Waterstons during the COVID19 Pandemic - my interview despite the Wi-Fi dropouts, Microsoft teams crashing, hiding my children in the background and a dress that couldn’t zip up at the back (Covid weight gain) I was offered a role in Service Delivery at the Durham Office.

Due to the COVID19 Pandemic, I am yet to meet anyone in person so therefore no one knows how short I am, and I couldn’t tell you what the office or people smell like. However, despite the unusual circumstances of my induction I have settled really well into the team at Waterstons. Everyone I have met has such a positive, happy and helpful attitude that has made me feel right at home and really excited for my future here.

Personal Life

In my personal life, I am completely overruled by boys! Living with my 2 sons and husband means most weekends are filled with football (I am the only Sunderland fan within this household), golf, mountain biking and being shot with nerf guns or stepping on Lego.

In my own time, I enjoy photography, so I am often out on an adventure lost somewhere with my camera taking plenty of photos.

Fun Fact: Despite a broad north east accent I was born and raised in Oxfordshire!


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