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Managed Services

The world of technology can move faster than the skills and qualifications of almost any in-house IT team. And that’s exactly why our clients trust our specialist managed service teams to supplement their own internal strengths and priorities.

Every business is different, and we know that you need tailored IT support

Far from being a small group of outsiders, we work as part of your business. Embracing your culture, supporting your people, relishing every challenge and working as a true extension of your team. Our clients tell us we challenge them (in the right way). We help their people improve their skills. And that we seem to place their best interests above our own… nothing could make us prouder. 

We know you need a partner that you can trust with the most critical technology, and we thrive on that responsibility. Keeping an experienced eye on your technology infrastructure day and night, we’ll make sure your IT is as risk-free as possible, with a fuss-free response to support queries, working with you and your team to improve your IT service and letting you focus on what you do best.

Our breadth means we can always respond with the most relevant experts to help overcome your challenges, from cloud architects to data strategists, cyber consultants, software engineers and more.

Looking for managed services?

Whatever your managed service need, we can promise we’ll never go through the motions. We can’t help but passionately and proactively improve and mature your IT, working in partnership to ensure your technology never holds you back.

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Managed Services

Managed Services at a glance

Managed IT Support

Our IT Support is different. We don’t do “tiers” and we’re more interested in fixing the issue permanently. We’re committed to providing a great experience rather than just closing tickets to hit SLAs. Our support consultants take ownership of your issues until they’re fixed.

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Managed IT Service

IT Service Management might not get your pulse rate up, but it can make the difference between a reactive chaotic IT service and a truly empowering and value adding one. Our service management consultants are focused on improving and maturing your IT.

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Managed IT Monitoring and Management

Our Network Operations Centre runs 24 hours a day, 7 days a week to make sure your systems are ready to work whenever you are. The team look after thousands of physical devices as well as cloud-based platforms and the network that connects them all together.

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Virtual CIO

We're here to help you overcome challenges and make impactful decisions. Free you up to spend time on your business rather than the technology beneath. Having an experienced advisor on your side makes sure your technology helps rather than hinders your progress.

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Managed Security

The need for security doesn’t stop overnight and neither do we! Our Security Operations Centre is there to protect your systems 24 hours a day, 365 days a year. Our global team monitors your systems around the clock to detect and neutralise any active cyber security threats.

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Partners and accreditations

Gold Microsoft Partner Data Analytics

Gold Microsoft Partner Data Analytics

Silver Microsoft Partner Dev Ops

Silver Microsoft Partner Dev Ops

vmware Partner Professional Service Provider

vmware Partner Professional Service Provider

vmware Partner Enterprise Solution Provider

vmware Partner Enterprise Solution Provider

Gold DataCORE Solution Provider

Gold DataCORE Solution Provider

Cisco Premier Partner

Cisco Premier Partner

CITRIX Partner Silver Solution Advisor

CITRIX Partner Silver Solution Advisor

Freshservice

Freshservice

ISO 9001

ISO 9001

BSI ISO 27001

BSI ISO 27001

Working with our dedicated team

Our team ranges from apprentices and graduates starting their careers with us through to experienced strategic IT leaders with decades of experience. If you need some help with a technology, chances are one of our team will know about it.

Meet our specialist team
Managed Services

Ready to reimagine your business?

We’re with you.

Careers with Waterstons

Latest careers with Waterstons

Service Desk Analyst- 02/2020

£29,000

Durham

Full-Time

Infrastructure Engineer- Durham 21/2021

£40,000

Durham

Full-Time

Learning and thinking