Current thinking

Welcome to Waterstons’ Current Thinking, where you can read our white papers, case studies and articles on our latest business thinking and access our recent press releases.

Breaking the cycle of bad management madness

Dr Tim Wiles shares his personal experience of how poor leadership is not only not bad for morale but is also bad for business. In his article, Tim looks at the benefits businesses will gain when they learn to adopt a culture of trust and empowerment and value the individual contribution each employee can make.

Sharing the love

Clair Hillier explains the Waterstons approach to creating an environment where your customers and their businesses are at the heart of your service desk.

Protecting data, protecting tenants

Housing Associations need to capture data about their residents but with large scale changes to Data Protection Laws currently sitting in the European Union Parliament, what should Housing Associations do to ensure that their sensitive data is handled in the most secure way possible?

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