Digging into...
Whether you're accountable for delivery, or feeling the grind day-to-day, everyone's under the same pressure: skills gaps, tighter budgets, and a business that expects technology to fix it. And technology absolutely can. But it's not a silver bullet, and treated as one, it's how security gets left behind and money gets wasted on tools nobody uses.
Businesses that tackle productivity and automation properly, feel the difference
AI is a big part of why the pressure keeps building. It's raising expectations for how fast businesses should be able to move, automate and adapt, often before the plan behind it has caught up.
Automation is one way through it, but it's not the only one. Sometimes the answer is a smarter process. Sometimes it's making proper use of the tools you've already got, such as M365 and Power Platform, before buying anything new.
Done well, the business feels the difference: less time lost to manual work, fewer costly mistakes, and the resilience to keep moving without things breaking under the pace.
About the series
We're digging into the technology issues that matter. One topic at a time. This time it's productivity and automation. Scroll down for articles, case studies, and upcoming events.
How we can help
It starts with getting under the skin of your business. Your people, your ways of working, what makes you tick. Identifying where the real pressure points are.
Whatever the recommendation, we can help across strategy, implementation and support. So you see visible progress early, without losing sight of the bigger picture.
- Getting your foundations right
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You can't automate a mess. We help you sort the process and the data before adding any tooling, so automation actually sticks.
- Adopting AI and automation
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It might be AI, or it might just be automation. Either way, we can help you move with intent.
If it's AI, our Discovery Workshop helps you find where it'll genuinely create value, or our Maturity Assessment helps you plan your next best steps.
If it's automation, we help you do it properly: the right process, built to last. - Making the most of what you've already got
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Most businesses are sitting on unused capability in their existing tools - Microsoft 365 and Power Platform in particular. We help you find it and put it to work before you buy anything new.
- Moving fast without cutting corners
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Brakes allow you to go faster. Security gets built in at every stage, not bolted on afterwards.
- Taking the manual grind off your team
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From process automation to smarter IT services, we help you remove the repetitive work that's frustrating your people and costing you time and money.
Start the conversation
Our latest articles
‘Doing more with less’ can actually work. Here's how.
Every business runs some version of a productivity agenda, spoken or not. Get more out of the same budget, the same team, the same hours in the day. It's nothing new. Budgets have tightened. Teams…
You can't automate a mess
Automation doesn't solve problems, it amplifies them. And most organisations are not nearly as ready as they think they are.
Our latest events
Predicting and preventing learner dropout with AI
Learning Curve Group (LCG) supports around 40,000 learners through its eAssessorPro platform, but too many were disengaging before tutors could step in. Waterstons built a machine learning solution that scores each learner's dropout risk at key points in their course and automatically triggers personalised WhatsApp outreach, cutting non-completion by around 4% and freeing tutors to focus on teaching.
Learning Curve Group
Read case studyFixing a tedious expenses process with AI
Our team built a bespoke, AI-assisted expenses tool that handles the heavy lifting end to end. [Expenses] Submissions are faster, data is cleaner, and everyone gets back to the work they're good at.
Matthew Thomas Associate Director - Finance Waterstons Ltd
Read case studyHRUC's AI Strategy and Vision to 2030 – In partnership with Waterstons
“Partnering with Waterstons enabled us to translate ambition into a practical AI strategy that is already enhancing the student and staff experience at HRUC. Waterstons blend of sector expertise and technical rigour made them a true partner rather than a supplier”.
Alex Denley Chief Technology Officer, HRUC HRUC
Read case studyScaling service excellence with Gentoo Group
Gentoo Group, a leading housing provider, partnered with Waterstons to modernise and unify its IT and Transformation delivery across seven teams with the goal of implementing a scalable, future-ready Jira Service Management solution that would enhance operational efficiency, governance, and cross-functional collaboration.
Gentoo Group
Read case studyEnhancing collaboration and streamlining ITSM Tools
Evergreen can now work with Waterstons’ capabilities to integrate automation processes within Freshservice and ultimately provide a more efficient, user-friendly experience as part of their service.
Evergreen Garden Care
Read case study