Who we are

We are an IT consultancy with a keen business focus. We're open and honest, we'll challenge you when you need challenging and we've been around for over twenty years so we really do know what we're doing.

Our values

Are super important to us. They’re what Waterstons is built on and inform everything we do. We’re not one for rules or red tape, but our values are set in stone.

  • People first

    Look after clients and colleagues, and understand they have a life outside which is more important than work

  • Honesty

    Tell the truth and tell it how it is

  • Collaboration

    We’re stronger together

  • Trust

    Demonstrate trust at all times with customers and colleagues

  • Empowerment

    Reward and show appreciation for contribution and outcomes, not time spent

  • Quality

    We will never sacrifice quality or customer satisfaction in the interest of gain

  • Innovation

    Be creative, proactive and dependable

  • Most important of all

    We keep our promises

A world class team

Our people are our greatest asset. They're smart, funny, clever, innovative and generally just brilliant. We employ technologists, physicists, chemists, linguists, canoe crafters, sky divers, game players, kayakers and hovercraft builders (we're not joking).

Meet the team

Careers at Waterstons

We’re always looking for excellent people to join our team and help us get to where we want to go. We want people to learn and have fun but at the same time, we want them to excel. We’ve been awarded Gold Investors in People for a reason.

Careers at Waterstons

Over 20 years of performance through technology

  • 1994

    Waterstons founded as a partnership between Sally Waterston, Mike Waterston and Elaine Tullett. First employee is Ajaib Singh who is now a director.

  • 1995

    We moved in over a client’s car dealership in Dragonville and won our first IT Strategy and support contract with fashion wholesaler Visage. The staff numbers were now 7.

  • 1996

    Our turnover reached half a million and we took on accounting and additional technical expertise. Notable new clients included Westmorland Motorway Services.

  • 1998

    We became a Microsoft Solutions provider and started to gain Microsoft accreditations. We expanded the space in the offices we rented. We gained several large Systems Selection contracts for the Business Consultancy team.

  • 1999

    First significant Managed services contract with Durham University Business School. Important new customers in Marlow Foods (Quorn) and Phillips Imperial Petroleum.

  • 2000

    Waterstons became incorporated and burst through the £1million turnover. Staff numbers up to 32 and became a Microsoft Partner. We moved to a new purpose built office at the end of the year. We held a big party to celebrate our million pound turnover

  • 2001

    Investors in People awarded in 6 weeks and we won several awards including the Microsoft Digital Britain award and the Insurance Times European award for work we had done with the National Salvage Group.

  • 2002

    We were recognised in the Deloitte Technology Fast 50 in the UK and in the Sunday Times Tech Track. More prestigious contracts won including a major one for Darlington Borough Council.

  • 2003

    We were one of only three North Eastern companies to be listed in the Deloitte’s European Fast 500 awards. We won a bid to carry out the first of several IT Alignment exercises for Newcastle International Airport.

  • 2004

    We project managed the implementation of SAP at Newcastle International airport. We also achieved Microsoft Gold certified partner status and won new development contracts bringing our turnover to over £3million and our staff numbers to 54. We held a big party to celebrate our 10 years.

  • 2005

    We started to use Microsoft SharePoint and to develop our skills, holding joint seminars and workshops with Microsoft. The concept of the Friday afternoon seminar and knowledge sharing was born. Mike developed the concept of the Five Ways of improving business performance through technology.

  • 2006

    We acquired a prestigious contract with Fox Head Europe to develop a sales portal and some large consulting projects for IT Alignment projects across a number of sectors. The internal strapline ‘Creative, Proactive and Dependable’ was born.

  • 2007

    We won a tender to develop the IIE Project for Home Group. A huge development project and also obtained work in Aberdeen, the North West, and large contracts in London

  • 2008

    We started to use the external strapline ‘Performance through Technology’ in all of our branding. We expanded our knowledge and experience into Unified Communications including VoIP telephony and OCS the precursor of Lync. Our turnover, employee numbers and profits continued to grow steadily.

  • 2009

    We gained ISO9001 certification. We acquired more customers in the North West and work in Europe. We won a tender to develop the global intranet for William Grant.

  • 2010

    Elddis IT Strategy. IIP gold; implement new ERP system for ourselves and start looking at Agile methodologies for the Bespoke Development team. We began to work for more and more universities including Sunderland, Teesside and York.

  • 2011

    Turnover breaks through £5million. London Office set up and initial project for Heathrow Airport.

  • 2012

    Move to larger London office.

  • 2013

    Take on second office in Durham; set up the Project Management Office. Get some very large bespoke development partnership projects with NatCen and Interoute in London. We start to develop mobile applications for customers.

  • 2014

    Waterstons turns 20! Continuous Professional Development programme set up. Get new work in the manufacturing sector and with Dublin Airport.

  • 2015

    Susan Bell is appointed CEO. Our London office moves to 20 Little Britain. We're reappointed by Vopak UK and Durham University Business School. Recruit our largest intake of graduates.

  • 2016

    Gain ISO27001 Information Security certification and two new cyber security standards – Cyber Essentials and IASME. We reach 100 employees. For the third consecutive year we're accredited Gold IIP.

  • 2017

    Waterstons opens a third office in Glasgow. We've grown to 128 employees. Shortlisted for Investors In People Gold employer of the year award (50-249 people).

  • 2018

    Sally Waterston is recognised as one of 50 'Leading Lights' for Kindness in Leadership.

  • 2019

    We're 25 years young! Happy birthday to us. We also move in to our shiny new Durham office at Aykley Heads.

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