Who we are
We are an IT consultancy with a keen business focus. We're open and honest, we'll challenge you when you need challenging and we've been around for over twenty years so we really do know what we're doing.
Are super important to us. They’re what Waterstons is built on and inform everything we do. We’re not one for rules or red tape, but our values are set in stone.
Look after clients and colleagues, and understand they have a life outside which is more important than work
Tell the truth and tell it how it is
We’re stronger together
Demonstrate trust at all times with customers and colleagues
Reward and show appreciation for contribution and outcomes, not time spent
We will never sacrifice quality or customer satisfaction in the interest of gain
Be creative, proactive and dependable
We keep our promises
Our people are our greatest asset. They're smart, funny, clever, innovative and generally just brilliant. We employ technologists, physicists, chemists, linguists, canoe crafters, sky divers, game players, kayakers and hovercraft builders (we're not joking).Meet the team
We’re always looking for excellent people to join our team and help us get to where we want to go. We want people to learn and have fun but at the same time, we want them to excel. We’ve been awarded Gold Investors in People for a reason.Careers at Waterstons
Waterstons founded as a partnership between Sally Waterston, Mike Waterston and Elaine Tullett. First employee is Ajaib Singh who is now a director.
We moved in over a client’s car dealership in Dragonville and won our first IT Strategy and support contract with fashion wholesaler Visage. The staff numbers were now 7.
Our turnover reached half a million and we took on accounting and additional technical expertise. Notable new clients included Westmorland Motorway Services.
We became a Microsoft Solutions provider and started to gain Microsoft accreditations. We expanded the space in the offices we rented. We gained several large Systems Selection contracts for the Business Consultancy team.
First significant Managed services contract with Durham University Business School. Important new customers in Marlow Foods (Quorn) and Phillips Imperial Petroleum.
Waterstons became incorporated and burst through the £1million turnover. Staff numbers up to 32 and became a Microsoft Partner. We moved to a new purpose built office at the end of the year. We held a big party to celebrate our million pound turnover
Investors in People awarded in 6 weeks and we won several awards including the Microsoft Digital Britain award and the Insurance Times European award for work we had done with the National Salvage Group.
We were recognised in the Deloitte Technology Fast 50 in the UK and in the Sunday Times Tech Track. More prestigious contracts won including a major one for Darlington Borough Council.
We were one of only three North Eastern companies to be listed in the Deloitte’s European Fast 500 awards. We won a bid to carry out the first of several IT Alignment exercises for Newcastle International Airport.
We project managed the implementation of SAP at Newcastle International airport. We also achieved Microsoft Gold certified partner status and won new development contracts bringing our turnover to over £3million and our staff numbers to 54. We held a big party to celebrate our 10 years.
We started to use Microsoft SharePoint and to develop our skills, holding joint seminars and workshops with Microsoft. The concept of the Friday afternoon seminar and knowledge sharing was born. Mike developed the concept of the Five Ways of improving business performance through technology.
We acquired a prestigious contract with Fox Head Europe to develop a sales portal and some large consulting projects for IT Alignment projects across a number of sectors. The internal strapline ‘Creative, Proactive and Dependable’ was born.
We won a tender to develop the IIE Project for Home Group. A huge development project and also obtained work in Aberdeen, the North West, and large contracts in London
We started to use the external strapline ‘Performance through Technology’ in all of our branding. We expanded our knowledge and experience into Unified Communications including VoIP telephony and OCS the precursor of Lync. Our turnover, employee numbers and profits continued to grow steadily.
We gained ISO9001 certification. We acquired more customers in the North West and work in Europe. We won a tender to develop the global intranet for William Grant.
Elddis IT Strategy. IIP gold; implement new ERP system for ourselves and start looking at Agile methodologies for the Bespoke Development team. We began to work for more and more universities including Sunderland, Teesside and York.
Turnover breaks through £5million. London Office set up and initial project for Heathrow Airport.
Move to larger London office.
Take on second office in Durham; set up the Project Management Office. Get some very large bespoke development partnership projects with NatCen and Interoute in London. We start to develop mobile applications for customers.
Waterstons turns 20! Continuous Professional Development programme set up. Get new work in the manufacturing sector and with Dublin Airport.
Susan Bell is appointed CEO. Our London office moves to 20 Little Britain. We're reappointed by Vopak UK and Durham University Business School. Recruit our largest intake of graduates.
Gain ISO27001 Information Security certification and two new cyber security standards – Cyber Essentials and IASME. We reach 100 employees. For the third consecutive year we're accredited Gold IIP.
Waterstons opens a third office in Glasgow. We've grown to 128 employees. Shortlisted for Investors In People Gold employer of the year award (50-249 people).
Sally Waterston is recognised as one of 50 'Leading Lights' for Kindness in Leadership. We open our fourth office in Australia.